Definitions

Client: Any professional or capable individual under Articles 1123 and following of the French Civil Code, or legal entity, who visits the Website subject to these general conditions.
Services: https://refent.org/ offers the following to Clients:

Content: All elements comprising the information on the Website, including texts, images, and videos.

Client Information: Hereafter referred to as “Information(s)”, meaning all personal data potentially held by https://refent.org/ for the management of your account, client relations, and for analysis and statistical purposes.

User: Internet user accessing and using the aforementioned website.

Personal Data: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies” (Article 4 of Law No. 78-17 of January 6, 1978).
The terms “personal data,” “data subject,” “processor,” and “sensitive data” are used as defined by the General Data Protection Regulation (GDPR: No. 2016-679).

1. Website Presentation

Under Article 6 of Law No. 2004-575 of June 21, 2004, on trust in the digital economy, users of https://refent.org/ are informed of the identity of those involved in its creation and maintenance:
Owner: Eunice Kisakye Cascant – 3 Allée Chante Merle Lot Champ Grillet, 01480 Jassans Riottier
Publication Manager: Eunice Kisakye Cascant – eunice.ibc@gmail.com
The publication manager may be a natural or legal person.
Webmaster: Eunice Kisakye Cascant – eunice.ibc@gmail.com
Host: OVH – 2 rue Kellermann, 59100 Roubaix, France – +33 9 72 10 10 07
Data Protection Officer: Eunice Kisakye Cascant – eunice.ibc@gmail.com

2. General Terms of Use of the Website and Services

The Website is an intellectual work protected by the French Intellectual Property Code and applicable international regulations. The Client may not reuse, assign, or exploit any part of the Website or its elements for personal gain.
Using the site https://refent.org/ implies full and complete acceptance of the terms described below. These terms may be modified at any time; users are therefore encouraged to consult them regularly.
The site is normally accessible at all times. However, https://refent.org/ may interrupt access for technical maintenance and will strive to communicate the dates and times of the intervention to users in advance.
The site is updated regularly by its manager, and legal notices may also change at any time. Users are encouraged to refer to them frequently.

3. Description of Services Provided

The purpose of https://refent.org/ is to provide information about the company’s activities. The site strives to provide accurate information. However, it cannot be held liable for omissions, inaccuracies, or deficiencies in updates, whether due to its own actions or those of third-party partners.
All information provided is for reference only and may change. Furthermore, content on the site is not exhaustive and may be subject to changes since it was posted.

4. Technical Limitations

The site uses JavaScript. It cannot be held responsible for any material damage resulting from its use. Users must access the site using updated, virus-free equipment and a modern browser.
The site is hosted in the European Union in compliance with GDPR. The host strives for maximum accessibility and ensures service continuity 24/7. However, it may interrupt service briefly for maintenance, infrastructure improvement, or excessive traffic.
Neither https://refent.org/ nor its host may be held responsible for internet network failures, telephone lines, or user equipment that may hinder access to the server.

5. Intellectual Property and Counterfeiting

https://refent.org/ owns the intellectual property rights for all content on the site, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, modification, or publication of any part of the site’s content, by any means, is prohibited without prior written permission.
Unauthorized use will be considered counterfeiting and prosecuted in accordance with Articles L.335-2 and following of the French Intellectual Property Code.

6. Limitation of Liability

As site publisher, https://refent.org/ is responsible for the quality and accuracy of the content it publishes. It shall not be liable for direct or indirect damage to the user’s equipment when accessing the site, particularly due to outdated devices, bugs, or incompatibility.
It shall also not be liable for indirect damages (e.g., business loss or loss of opportunity). Interactive features like the contact form may be moderated, and any content that violates French law may be removed without notice. Offending users may also face legal action (e.g., for racist, defamatory, or pornographic content).

7. Management of Personal Data

7.1 Data Controller

The data controller for personal data collected via account creation and site navigation is Eunice Kisakye Cascant, legal representative of https://refent.org/.
As such, https://refent.org/ ensures compliance with applicable laws, defines the purposes of data collection, informs users, and maintains a data processing registry.

7.2 Purpose of Data Collection

https://refent.org/ may process data for the following purposes:

  • Site navigation and order management (login data, usage data, billing, order history)

  • Fraud prevention (device info, IP address, hashed passwords)

  • Site improvement (usage data)

  • Optional satisfaction surveys (email address)

  • Marketing campaigns (email and phone number)
    Data is never sold and is only used as necessary or for analytics.

7.3 User Rights

According to GDPR, users have the right to:

  • Access, rectify, update, or erase their data (Articles 15–17 GDPR)

  • Withdraw consent at any time (Art. 13-2c)

  • Limit processing (Art. 18)

  • Object to processing (Art. 21)

  • Data portability (Art. 20)

  • Decide the fate of their data after death

Requests should be sent in writing to:
Eunice Kisakye Cascant – DPO
3 Allée Chante Merle Lot Champ Grillet, 01480 Jassans Riottier
Users must provide identification (ID or passport copy). Deletion requests are subject to legal record-keeping obligations. Users may also file complaints with the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Data Sharing

https://refent.org/ does not transfer data outside the EU without prior user consent. Subcontractors must offer adequate guarantees under GDPR.
https://refent.org/ ensures data security and will inform users of any breaches and the actions taken. No “sensitive data” is collected. Only authorized staff or service providers may access user data for specific purposes.

8. Incident Notification

Despite all efforts, no online transmission or storage method is 100% secure. In case of a breach, users will be informed and guided to meet their own reporting obligations.
No personal data is shared, sold, or transferred without user consent. If https://refent.org/ is acquired, data may be transferred to the acquirer, who will remain bound by the same obligations.

Security

https://refent.org/ protects personal data using standard measures such as firewalls, pseudonymization, encryption, and passwords. All reasonable steps are taken to prevent unauthorized access, misuse, or data loss.

9. Hyperlinks, Cookies & Internet Tags

The site contains links to other websites, with permission. However, https://refent.org/ cannot verify and is not responsible for the content of those external sites.

Unless cookies are disabled, users accept their use. Cookies can be disabled at any time via the browser settings, although this may limit access to parts of the site or its services.

9.1 “COOKIES”

A “cookie” is a small file sent to the user’s browser and stored on their device (computer, smartphone, etc.). It includes data like domain name, ISP, OS, and access time. Cookies do not damage devices.
https://refent.org/ may collect browsing data (pages visited, searches) to improve the website and user experience.
Users may configure their browsers to accept or refuse cookies, either systematically or selectively. Some site features may become unavailable if cookies are blocked.
Responsibility is disclaimed for any degraded site functionality caused by cookie settings. Cookie settings vary by browser and are described in its help menu.

Users may change their cookie preferences at any time. External providers may help https://refent.org/ collect and analyze data.
By continuing to browse and accepting cookies, third-party services like Twitter, Facebook, LinkedIn, and Google Plus may place cookies on user devices.

9.2. Internet Tags (“Tags”)

https://refent.org/ may occasionally use Internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them via a partner that may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in the online advertisements that allow users to access the Site and on the different pages of the Site itself. This technology allows https://refent.org/ to evaluate visitor behavior on the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the use of this Site by the User.

The external provider may collect information on visitors to the Site and other websites through these tags, compile reports on Site activity for https://refent.org/, and provide other services related to the use of the Site and the Internet.

10. Applicable Law and Jurisdiction

Any dispute relating to the use of the site https://refent.org/ is subject to French law. Except where prohibited by law, exclusive jurisdiction is given to the competent courts of Lyon.